We're listening
Tell us what happened.
For the fastest reply, include the email on your Dash account, your iPhone or Android device model, and the app version. Never send a password or full route history in an email.
Quick help
Confirm location access for Dash in your device settings, check that Location is turned on, and try again outdoors with a clear view of the sky.
Dash checks the route before awarding territory. Make sure the activity is outdoors, return near the start, then finish and submit the session.
If you want to lock your screen while walking or running, grant the appropriate background location permission. Device settings and battery controls can affect recording.
Take a screenshot if it does not contain sensitive location details, note what you expected to happen, and email support with your device and app version.
Account and privacy
Your raw activity routes are private by default. Captured territory appears on the shared map because it is part of the Dash game.
For a privacy question, read the Privacy Policy. To permanently delete your account, open Settings → Delete account in Dash. For additional help, visit Delete account.
Report or block a runner
These steps apply to the community-safety release. If your app does not show these controls, or your concern is on the website map, email support@dashtofit.com with the username, where it appeared and a description. Avoid sharing private routes or sensitive screenshots.
- Open the runner's public profile from an in-app ranking or territory view.
- Under Community safety, select Report profile and choose the name/impersonation, avatar, harassment or other safety reason. A confirmation means the report was received; retry if an error appears.
- To hide the runner from your app views, choose Block user on that profile and confirm. Reporting alone does not block them.
- To remove your block, open Settings → Blocked users and select Unblock user beside the account reference. Account references let you manage blocks without seeing the blocked name or avatar.
A successful block hides both accounts from each other's in-app public profiles, rankings and territory-map reads. It does not remove the other account's own block, delete territory, prevent captures or guarantee that all notifications stop. Already open views can take time to refresh. The public website map does not apply personal blocks and may still show the runner.
Check your profile status under Settings → Community. Profiles are active by default, and normal name, username or avatar changes do not wait for moderator approval. App versions with the community-safety flow ask you to accept the terms before using that flow and publishing identity changes. Older versions keep their existing signup and profile-editing flow until the account enters the new flow. Reports queue for review without automatically hiding a runner. Only an explicit moderator hold or suspension restricts their visibility to other runners in the app; an edit does not clear that restriction. See the community rules for prohibited content, review and suspension. Contact support to challenge an action or report an image/content that remains accessible; a held or suspended runner is excluded from the public website on its next successful snapshot publication, normally every six hours. Delays or failed updates can extend removal; a cached image may remain separately.
Get Dash
Dash is available on Android through Google Play. The iOS release is being prepared; the iOS waitlist remains available until launch. Store, device, and market availability can vary by release.
Get Dash on Google Play